Old Wives' Tales
Radio & TV
Toxin du jour
Claim: TV news investigation shows Jiffy Lube outlets charging customers for automotive maintenance work that was never done.
Example: [Collected via e-mail, 2006]
Origins: The link embedded in the example
So NBC4 tracked down the district manager, Steven Ayoub at a Glendale store.The full report can be viewed at the following links:
"Are you Steve Ayoub?" Grover asked.
"No I'm not," he replied.
"Are you the district manager?" Grover asked.
"No I'm not. I have a vehicle here," he replied.
He denied his identity and told NBC4 he was a customer.
"Which one is your car?" Grover asked.
"That one," Ayoub replied.
"The red one?" Grover asked.
"Correct," Ayoub replied.
But that red car belonged to another customer.
"That's your red Camaro back there?" Grover asked another customer.
"Yeah. What's going on with it," the customer replied.
The district manager was lying to NBC4.
"I think you're the district manager," Grover said to Ayoub.
"I'd like for you to turn off the camera and I'd appreciate it," Ayoub replied.
Now, in an email, Jiffy Lube tells me that it's taking "agressive" steps to stop the fraud we uncovered.But as reporter Joel Grover noted, "This is now the third time in three years that Jiffy Lube told us it was cleaning up its act." In 2004, Jiffy Lube was one of two large
A Burbank Jiffy Lube was closed to customers Tuesday and Wednesday because the company was retraining all its employees. Four other Los Angeles area stores were also closed — all stores that we caught on tape charging for services, like a transmission flush, that were never done.
After our investigation, dozens of customers
To ease those concerns, Jiffy Lube says it's installing video cameras in 31
Jiffy Lube has also terminated six employees we caught on tape, including one employee at the Encino store who sold us a new fuel filter but later admitted to the district manager that the work was not done.
Also gone is the district manager, Steven Ayoub, who denied his identity when I tried to question him.
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