Claim: Alka-Seltzer dramatically increased its sales by instructing consumers to use two tablets instead of one.
Origins: The history of corporate America is replete with examples (both real and apocryphal) of schemes to manipulate consumers into not only purchasing new products, but into buying more of the products they already use. Nearly everyone has heard the tale of the clever marketing man who doubled his company's sales of their shampoo product by adding the final word to the instructions "Lather. Rinse. Repeat." Umpteen comedians have mused on the deliberate waste promoted by selling hot dogs in packs of eight, but buns in packages of twelve. And "artificial obsolescence" — the yearly introduction of superficial stylistic changes in big-ticket items such as automobiles and appliances in order to lure status-conscious consumers into replacing perfectly functional products — dates from the 1920s:
In the 1920s the auto industry had been faced with a crisis: by 1926, according to reliable estimates, everyone who could afford a car already had one, and in 1927 production and sales declined for the first time. The answer was not Fordism — the durable, dependable, unchanging Model-T. No, the solution was Sloanism, or the annual style change named for Alfred P. Sloan, president of General Motors. The object of superficial changes in detail on a yearly basis, Sloan said, was "to create demand for new value and, so to speak, create a certain amount of dissatisfaction with past models as compared with the new one."
When Sloanism began back in the 20s, the notion that a serviceable product could be rendered obsolete by appearance alone was transferred from the apparel of the upper class to the single most important industrial product in America. With the help of the ad copywriter, status and symbolism became compelling reasons for buying a new car, even though the old, black Ford out in the yard still ran like a top.1
the early 1960s, Alka-Seltzer, the venerable fizzy heartburn and acid indigestion pain-relief tablet, was in a fix similar to that of auto makers in the late 1920s. As exemplified by Speedy, the "cartoon disk with a squeaky voice and pop eyes" who had been introduced in the early days of television and by the 1960s was one of the corniest mascots still in use to sell an adult product, Alka-Seltzer had fallen out of favor with the younger segment of the drug-buying public. Alka-Seltzer's customers were mostly older folks, and the product was not attracting many new buyers among American youth, for whom it "had become the symbol of people who drank too much and ate too much . . . the unforgivable symbol of a slob, a hangover cure." Nor was the typical advertising of the era likely to appeal to them:
Traditionally, pain-relief products had been advertised in gruesome commercials filled with horrors that would have given you pain if you didn't already have it. People ran around groaning, clutching their heads and stomachs, men and women crawled into corners and shrieked "Pain! Pain! Pain!" at television viewers who immediately turned off their sets. In one Frankensteinian commercial an ugly Neanderthal man went through a series of tortures, hammers dropped from the skies to pound his head, hoses appeared like snakes to whip him with water, straitjackets tied him up, you wanted to scream at him to "get off my telly!" People did not watch proprietary drug advertising unless they already had a headache or stomach problem and were looking for a quick fix, so most of the time, from the advertiser's point of view, advertising was like throwing money into a black hole.2
The creative minds at the (Jack) Tinker & Partners advertising think tank solved the problem by coming up with different reasons for people to take Alka-Seltzer and fashioning a series of entertaining commercials around those themes:
[We] created the kickoff commercial that set the style for all the variety of commercials that followed. It was a truly wonderful, iconic commercial, an ovation to stomachs, a sweet-natured montage of big ones, little ones, slim ones, fat ones, all filmed at stomach level. There was a street digger's jackhammer stomach, a young chick's bare midriff, two men talking, facing each other, one with a flat stomach and one with a big round one, an array of stomachs presented with self-deprecating humor and sweet humanness to a happy, bouncy tune. "No matter what shape your stomach's in" was its opening phrase. Self-deprecating humor was new and popular in the sixties and unheard-of in drug commercials, when it appeared it was news.
It was followed by 16 completely different commercials, each entertaining and stylish, each giving you a different reason to take Alka-Seltzer.2
of these 16 commercials was based on an "Alka-Seltzer on the Rocks" theme, for which Tinker & Partners created "a frothy, luminous commercial composed of nothing but two Alka-Seltzers dropping into a crystal glass of water." The key phrase here was "two Alka-Seltzers" — up until this series of ads, both the Speedy commercials and Alka-Seltzer's packaging had promoted the use of but a single tablet at a time:
We met an attractive doctor at Miles [Laboratories], Dorothy Carter, who demonstrated to us that in order for aspirin to break through the pain barrier it often required two aspirins, not one, to do the job. As aspirin is one of the ingredients that make Alka-Seltzer effective, we asked her if two Alka-Seltzers would be better than one. Yes, two would work better than one.
But the directions on the package said to take only one. And all the old Speedy commercials demonstrated only one fizzing in water. [We] did a little dance with Dorothy Carter in the laboratory. What a stroke of good fortune that was! We changed the directions on the packages and began showing two Alka-Seltzers dropping into a glass of water in every commercial. Miles created portable foil packs that held two Alka-Seltzers each and sold them in new places, magazine stands, bars, fast-food restaurants, powder rooms — they became ubiquitous — and, naturally, Miles began selling twice as much Alka-Seltzer.2
Alka-Seltzer's sales didn't quite double, and not all of the increase was directly attributable to consumers' using two tablets instead of one, but Alka-Seltzer did experience a dramatic reversal of fortune due to the Tinker & Partners commercials and
their emphasis on two tablets — an emphasis that was later fortified with the catchy and enduring "Plop, plop; fizz fizz" jingle, which drove from the public consciousness any thought that anyone had ever used anything less than two Alka-Seltzers at a time.
[Note: A common bit of trivia claims that Alka-Seltzer's famous "Plop, plop; fizz, fizz" jingle was written by the father of actress Julianna Margulies (of TV medical drama ER fame). Although Julianna's father, Paul Margulies, was an advertising executive who helped create the "Plop-plop, fizz-fizz, oh what a relief it is" campaign for Alka-Seltzer, the jingle was actually composed by musician Tom Dawes, a former member of The Cyrkle, who toured America with the Beatles in 1966 after scoring a #2 hit with a recording of Paul Simon's "Red Rubber Ball."]