Jarrod Byrne
Underground Maintenance Planner
Bounty Gold Mine, Mt Holland
Forrestania, Western Australia
Tel (090) 394 527, Fax (090) 394 528
Nissan Motor Co (Australia) Pty. Ltd.
C/O 244 Welshpool Rd, Welshpool
W.A. 6106
ATTENTION: Mr Neville Green, General Manager — National Parts
Dear Sir,
I would like to bring to your attention some serious faults in Nissan Motor Co in regard to parts availability, lead times and pricing. Currently we have a Nissan W40 Civilian bus that we cannot use to transport staff to and from the mine. The reason this bus is not operational is not labour or condition related, it is because of a denial on the part of yourself and Nissan
Motor Co to adequately supply your clientele with parts. I give you the example of the following items:
| ITEM | PART NUMBER | QUANTITY BEGGED FOR |
| Nut | NI-40208-00221 | 10 |
| Washer | NI-40208-82100 | 10 |
| Seal-Oil | NI-48252-32100 | 2 |
| Wheel Rim | NI-40800-99071 | 2 |
| Drum Brake | NI-40206-T8100 | 2 |
| Hub Bolt | NI-40222-J5625 | 10 |
| Brake Shoes | NI-43060-T9627 | 1 |
| Nut | NI-40224-J5610 | 10 |
| Nut | NI-48226-J5610 | 10 |
Of these items I tried to purchase, only 3 are available in W.A. It stretches the bounds of credulity that items such as wheel nuts (a consumable in most of the known world) are available with a lead time of
4 days-ex east. What resoundingly snaps the bounds of credulity clean in half is that items such as brake shoes are ex Japan
(6 weeks). I cannot deny the effectiveness of these components, they not only slow the bus down, they have the ability to stop
it stone fucking dead for
6 weeks! I didn't even bother enquiring availability on such complicated parts such as washers
etc. — the only washers in stock would
be — Washer? Wind fuck out of this customer and tell him it's ex east.
On the rare occasion we have been delivered parts within an acceptable time period, they have been entirely wrong. It is not that the wrong parts are ordered, it is that some of your parts interpreters are so green I couldn't set them on fire with petrol.
These are not isolated incidents, they occur every time we try to purchase parts, from $10.00 hoses, at
$109.40 each, through to internal gearbox components that are second only to thermonuclear warheads in their capacity to annihlate all that surrounds them.
It is astounding that in this day of interstate air and road transport at least
6 times a day, you peanuts take
4 days to get a part across the country. May I suggest you stop freighting the parts with Nissan transport vehicles as the
3 week delay in Nissan's
24 hr roadside assist is becoming too much for us to bear.
I could elaborate on the complete frustration I feel from trying to keep the bus on the road safely. Suffice to say the bus driver now has a firm belief in the afterlife and we haven't ruled out danger money for the position.
Please don't get me wrong, I could handle the first 35 times of being fucked around, (the apologetic kiss from customer support was always welcome). Now that you've turned it into a bizarre form of sado-masochism complete with scratching and biting, I feel I have to
complain...
I look forward to discussing
every single frustrating event of the past 8 months with you.
I SINCERELY HOPE YOU CUNTS NEVER BUILD PLANES
Yours in utter amazement,
Jarrod Byrne
CC.
| MR JOHN COSTELLO | MANAGER, FLEET AND SPECIAL MARKETS, NISSAN AUSTRALIA |
| MR BRUCE ANDERSON | MINE MANAGER, NORMANDY MINING |
| MR IAN BIRD | U/G MANAGER, NORMANDY MINING |
| MR DEAN HUGHES | U/G MAINTENANCE ENGINEER, NORMANDY MINING |
| MS JAN EVANS | SITE SECETARY, NORMANDY MINING |
| MR ROBERT WHITING | PURCHASING OFFICER, NORMANDY MINING |
| MR ANDREW MOSES | OWNER, HOLLETON EARTHMOVING |
| MR PETER CUE | OWNER, WORKFORCE PLANT HIRE |
| MR HARVEY KING | REGIONAL MANAGER, MONADELPHOUS |
| MR ALEX COOPER | DIVISIONAL MANAGER, MONADELPHOUS |
| MR RAY MILLER | TECH. SUPPORT SUPERVISOR, MONADELPHOUS |
| MR REX ANDREWS | CHIEF PURCHASING OFFICER, MONODELPHOUS |
| MR EDDY LOK | MECHANICAL SUPERVISOR , MONODELPHOUS |
| MR JOHN ECKHART | FABRICATION SUPERVISOR, MONODELPHOUS |
| MR PATRICK McKENNA | STATE CONTRACTS MANAGER, ATLAS COPCO |
| MR TED CORDINA | PERTH SERVICE MANAGER, ATLAS COPCO |
| MR GERRY O'CONNOR | CONTRACTS SUPERVISOR, ATLAS COPCO |
| MR ALEC TYRELL | CONTRACTS SUPERVISOR, ATLAS COPCO |
| MR MICHAEL GANT | WORKSHOP SUPERVISOR — PERTH, ATLAS COPCO |
AND
EVERY PERSON I TALK TO BETWEEN NOW AND WHEN I GET SOME SATISFACTION
